Privacy Policy
This Privacy Policy describes how our arts organisation based in the UK, which conducts workshops and live music gigs, collects, uses, and shares your personal information when you interact with us. We also maintain an email newsletter list, and all details are stored within the EU.
Cookies
Our website places one anonymous server cookie which is essential to maintain security of the webserver. This cookie does not store identifiable information about you.
Information We Collect
Personal Information: When you sign up for our workshops, gigs, or newsletter, we may collect your name, email address, and any other information you choose to provide.
Payment Information: If you make a purchase from us, we may collect your payment card information. However, we do not store this information as it is handled securely by our payment service provider.
Usage Data: We may collect information on how you interact with our website, workshops, gigs, and newsletters, such as your IP address, browser type, and device information.
How We Use Your Information
Providing Services:
We use your information to provide you with the services you have requested, such as workshop registrations, gig tickets, and newsletter updates.
Communication:
We may send you information about upcoming events, promotions, or other news related to our organisation.
Improving Services:
Your feedback and usage data help us improve our services and tailor them to your preferences.
Data Sharing
Third-Party Service Providers:
We may share your information with third-party service providers who help us deliver our services, such as email marketing platforms and payment processors.
Legal Requirements:
We may disclose your information if required by law or in response to a valid legal request.
Data Retention
We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
Your Rights
You have the right to:
- Access, update, or delete the personal information we hold about you.
- Object to the processing of your personal information.
- Opt out of receiving marketing communications from us.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at info@cromartyartstrust.org.uk. This Privacy Policy was last updated on 16 July 2023. Any updates will be posted on this page.
Cookies Statement
Ardyne, 1 9 Bank Street, Cromarty, The Black Isle, Ross – shire , IV11 8YE
February 2026
What Are Cookies
Cookies are small text files placed on your device when you visit a website. They help the site function
properly, remember preferences, and provide basic information about how the site is used.
How We Use Cookies
Our website uses cookies to:
- ensure core site functions work correctly
- remember user preferences where available
- support ticketing or booking tools
- understand general website usage through analyticsimprove performance and user experience
- Cookies do not give us access to your computer or personal files.
Types of Cookies We Use
Essential cookies:
These are required for the website to function. They support core features such as page navigation,
security, and booking or form submission. The site cannot operate properly without them.
Performance and analytics cookies
These collect aggregated, non identifying information about how visitors use the site, such as pages
visited and error reports. This helps us improve structure and content.
Functionality cookies
These remember choices you make, such as preferences or previously entered details, where enabled.
Third party cookies
Some pages may include services from third parties such as ticketing platforms, payment processors,
video players, or maps. These providers may set their own cookies under their own privacy policies.
Ticketing and Embedded Services
If you use embedded tools such as ticket purchase systems, donation forms, or media players, those
services may place cookies required for their operation and security.
You should review the privacy and cookie notices of those providers.
Managing Cookies
You can control or delete cookies through your browser settings. Most browsers allow you to:
- view stored cookies
- delete cookies
- block cookies entirely
- block cookies from specific sites
- Blocking essential cookies may cause parts of the website to stop working correctly, including booking
- and forms. Browser help pages explain how to adjust these settings.
Consent
Where required, we use a cookie banner or consent tool that allows you to accept or reject non
essential cookies. You can change your choice at any time through the banner or your browser
settings.
Updates
We may update this Cookies Statement to reflect changes in technology or regulation. The current
version will always be published on this page.
Refunds and Cancellations Explained Simply
We understand that plans change. As a charity, we also need to balance flexibility with the need
to fund our programme and care for our buildings.
Workshops and Courses
For workshops and courses:
- participants must follow safety guidance
- we may adjust tutors, content, venue, or schedules if needed
- where necessary we may offer an alternative course or alternative date
- we may cancel and refund where minimum numbers are not met
Accommodation
- Cancellation terms are explained when you book.
- If you cancel within the stated timeframe, you may be eligible for a refund.
- Where refunds are offered, we may deduct an administrative charge.
- If we have to cancel your stay, we will refund everything you have paid.
Venue Hire
Refunds for venue hire depend on how much notice you give and whether we can rebook the
space.
Exceptional Circumstances
In genuinely exceptional situations, we may consider refunds at our discretion. We ask for
understanding that this is not always possible.
If you are unsure about cancellation terms, please contact us before booking and we will be
happy to explain.
February 2026
Ardyne, 1 9 Bank Street, Cromarty, The Black Isle, Ross – shire, IV11 8YE
